Privacy Policy
Privacy Policy
Introduction
This Privacy Policy describes how Simran enterprises and its affiliates (collectively “Simran enterprises”, “we”, “our”, “us”) collect, use, share, protect or otherwise process your information/personal data through our website https://wingage.in/ (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship, and related information provided from time to time.
Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up, registering, or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
Some sensitive personal data may be collected with your consent, such as bank account details, credit or debit card or other payment instrument information, or biometric information such as facial features or physiological information (to enable certain optional features on the Platform), all in accordance with applicable laws.
You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.
We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.
We will also collect information related to your transactions on the Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We are not responsible for third-party privacy practices and request you to read their privacy policies before disclosing information.
If you receive an email or call claiming to be from Simran enterprises seeking sensitive personal data such as debit/credit card PIN, net-banking, or mobile banking passwords, please do not provide such information. If you have already disclosed such information, report it immediately to the appropriate law enforcement agency.
Usage
We use personal data to provide the services you request. Where we use your personal data for marketing, we will provide you the option to opt out.
Your personal data may be used to assist sellers and business partners in fulfilling orders, enhance customer experience, resolve disputes, troubleshoot problems, inform you about offers, products, services, and updates, customise your experience, detect and prevent fraud, enforce our terms and conditions, conduct research, analysis and surveys, and as otherwise described at the time of collection.
You understand that access to certain products or services may be affected if permission is not granted.
Sharing
We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to their services and products. These entities may market to you unless you explicitly opt out.
We may disclose personal data to third parties such as sellers, business partners, service providers, logistics partners, payment instrument issuers, reward program partners, and other payment partners selected by you.
Such disclosures may be necessary to provide services, comply with legal obligations, enforce agreements, support marketing activities, or prevent and investigate fraud or illegal activities.
We may disclose personal or sensitive personal data to government or law enforcement agencies if required by law or in good faith belief that such disclosure is reasonably necessary.
Security Precautions
To protect your personal data from unauthorised access, loss, misuse, or disclosure, we adopt reasonable security practices and procedures and use secure servers.
However, data transmission over the internet is not completely secure and involves inherent risks. By using the Platform, you accept these risks.
Users are responsible for safeguarding their login credentials and account information.
Data Deletion and Retention
You may delete your account by visiting your profile and settings on the Platform. Account deletion will result in loss of all associated information.
You may also write to us using the contact details below for assistance. We may delay or refuse deletion in case of pending grievances, claims, shipments, or services.
We retain personal data only for as long as necessary for the purpose collected or as required by law. We may retain anonymised data for analytical and research purposes.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent
By visiting the Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.
If you provide personal data of another person, you confirm that you are authorised to do so.
You consent to being contacted via SMS, instant messaging apps, calls, or email for purposes described in this Privacy Policy.
You may withdraw your consent by writing to the Grievance Officer with the subject line “Withdrawal of consent for processing personal data”. Withdrawal of consent will not be retrospective and may affect service availability.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Please review this page periodically. Significant changes may be notified as required under applicable laws.